Getting MVNO Solutions That Work

One of the biggest challenges faced by telcos with regards to automation comes in the form of data enrichment. AI can only work its magic only if the data received from various network elements is normalized and standardized. The network data needs to have some relation with incoming demands from service orders that are active and contextual information routed through BSS. As OSS layer is the meeting point where all data insights converge, it makes sense to integrate AI in the OSS.

Integration of AI in OSS offers tremendous benefits to an operator. The rightful integration can help telcos in:

1. Customer retention
2. Customer behavioral modeling
3. Fraud detection
4. Better customer experience management

The AI should be native to the OSS for providing a central tenet for complete digital transformation. It allows all the information generated by the system to be acted upon in a single step. There would be no silo formation and the decisions will be taken in the light of complete information.

Source : https://tinyurl.com/vbcz9zj